Infuriating customer service.

Chequing accounts that demand exorbitant fees.

Credit cards that charge outrageous rates of interest.

Mutual fund expenses that torpedo your investments.

Loans departments that refuse to support Canada's small businesses.

These are just a few of the many ways chartered banks abuse their dominant position in the Canadian financial system. Fleeced: Canadians Versus Their Banks is a stunning expos of the inner workings of our six major banks, demonstrating how they are set up to avoid competing with one another, squeeze their customers, evade risk, stifle innovation, and produce staggering profits that enrich bank executives and shareholders-all to the detriment of the broader Canadian economy.

With clarity and wit, Andrew Spence, a veteran financial services executive, excoriates not only the banks, but the regulators and politicians who refuse to stand up for consumers and initiate urgently needed reforms of Canada's costly banking system.