If you’re a leader or aspiring leader who wants to rock your Customer Experience - in a straight forward and practical way then this is the book for you. We share our on the job learnings from sixty combined years of business, leadership, operations, tech and customer experience.

Learn something, have fun, transform your business and yourself at the same time. You’ll laugh, grow and hopefully enjoy it! The chapters are short enough to read over a cuppa, and can be read in any order so you can dip in and out with us any time you need a lift or a good poke.

We have packed it full of real life examples, anecdotes, inspirational quotes and key takeaways. We have zero pomp and a whole lot of spunk.

Step into the world of CX in Tech - you’re CX'y and we know it!