This training manual is designed specifically for residential and day care staff who work with older people. Topics covered in the manual are closely linked to the new requirements for training in social care work as outlined in the TOPSS induction and foundation standards. Each of the chapters contains exercises, case studies, a reading list and a simple discussion of the relevant theory. The key areas covered include: - The principles of care - The role of the care worker - The needs of older people - Care planning and risk assessment - Effective communication and recording - Supervision - Dealing with challenging behaviour - Death and dying - Abuse