This is the fast track route to mastering all aspects of training and development. This book covers key training and development best practice and thinking, from establishing current levels of knowledge and skills to setting priorities, and from developing individual action plans to using technology. It contains examples and lessons from some of the world’s most successful businesses, including American Airlines and National Air Traffic Services, and ideas from the smartest thinkers, including Meredith Belbin and Katherine Briggs and Isabel Briggs Myers. It includes a glossary of key concepts and a comprehensive resources guide.