Whether you are on the frontlines yourself, or you are managing them, or managing those that manage, you need to read Louis Girard’s Frontline Superstars: Respecting and Managing Frontline Workers for Stellar Results. Girard gives stories and remedies that are needed in these post-pandemic days of truly understanding the importance and value of frontline workers everywhere, and in every field. Compassion, common sense and bottom-up values that have been missing in all other management books has arrived. Advance Praise for Frontline SuperStars:

Finally, a management book frontline staff should buy for management! PSW Jane Louis is a thoughtful and heavily invested in the value of frontline people and shows us via real life examples how to execute on and capture the hidden value release… Organizations today all have untapped frontline value, they talk a great game, few actually deliver Louis reflects a solid people-person, blending theory into real life practice. Girard outlines the steps to fully release via recognizing the chemistry taking place right in front of you… In a crisis, we all talk about how we survive by the efforts of our frontline teams, once the crisis lapses so does appreciation, how about ongoing recognition of frontline value and having the value release building momentum at all times, even non-crisis. I recommend anyone who is either on a frontline or leading and supporting frontline staff that this is a must read…. see the value from all sides. Health Care Director Louis has seen all aspects and sides of the frontline and there are messages for all which will resonate and prompt the need for action and get that release happening…. Louis understands life on the frontlines, what motivates us, turns us off! And where the on-off switch is!

Louis Girard worked his way from frontlines to high level management for Air Canada Cargo. He started a new career as a management consultant, coach, speaker and teacher, and has been a champion for frontline workers and continuous improvements.