Public School Gatekeepers: The Customer Service-Driven School Office Professional

Kelly E Middleton

Public School Gatekeepers: The Customer Service-Driven School Office Professional
Format
Paperback
Publisher
Kelly Middleton
Published
28 September 2021
Pages
82
ISBN
9781737460800

Public School Gatekeepers: The Customer Service-Driven School Office Professional

Kelly E Middleton

This title is printed to order. This book may have been self-published. If so, we cannot guarantee the quality of the content. In the main most books will have gone through the editing process however some may not. We therefore suggest that you be aware of this before ordering this book. If in doubt check either the author or publisher’s details as we are unable to accept any returns unless they are faulty. Please contact us if you have any questions.

School office staff are on the front lines of a public school. They answer calls, greet guests, help students, and relay important information to staff and leadership. So why do so many office professionals go without any customer service training? I’ve spent over 30 years in public education asking this question!

Chock full of insightful tips, tricks, and stories, this handy quick-reference guide will teach you how to put a customer-service spin on your daily tasks, making your job easier by eliminating problems before they start and ensuring your status as indispensable to your school’s staff and leadership. In this book you’ll learn:

  • How to turn a disgruntled visitor into a lifelong fan of you and your school

  • Quick, easy tips on answering phones, emails and greeting guests

  • How to give great service to your boss so you stand out from the rest of the pack

  • How to ensure you give off a professional, knowledgeable vibe while also being approachable and friendly

  • … And more!

These are tried and true methods, borrowed from the best customer service companies, and we’ve honed them for decades to fit the specific needs of schools. Our office staff swear by them! Are you ready to take your profession to the next level and help your school stand out in this age of competing for kids?

This item is not currently in-stock. It can be ordered online and is expected to ship in 7-14 days

Our stock data is updated periodically, and availability may change throughout the day for in-demand items. Please call the relevant shop for the most current stock information. Prices are subject to change without notice.

Sign in or become a Readings Member to add this title to a wishlist.