I remember the first day I was a supervisor. I had been friends with the people I was now going to supervise. That moment that I crossed the threshold from coworker to supervisor, the view my friends had of me changed. It wasn’t that I changed. I hadn’t even had the chance to change. It was that they began to see me differently, as a threat, or an outsider. That was the moment I vowed that I would learn all I could about managing and leading others. The book is the culmination of my experiences in coaching supervisors, managers, and leaders since 1994. I have taken the things that work and get results and distilled them into a book that is easy to understand, easy to read, and readily applicable in any industry. In this book, you learn the 12 core skills of a great leader, the difference between leading and managing, and how to continue to enhance your leadership journey. You will learn the difference between managing and leading teams in chapter 1. You will learn about values based diversity and generational change in chapter 2. You will learn about what drives or motivates people and how to implement motivational practices in chapter 3. You will learn how to communicate, including listening and setting clear expectations in chapter 4. You will learn the S.O.F.T. model of coaching in chapter 5. You will learn to B.F.I.R.M. and resolve conflicts in chapter 6. You will learn corrective counseling and advanced behavior change in chapter 7. You will learn to set, track, and achieve your goals in chapter 8. You will learn to solve problems, do research, and find the right answers in chapter 9. You will learn to manage the decision making process in order to avoid group think in chapter 10. You will learn to build a high-performance team in chapter 11. You will learn to build a strong culture based on ethics and values in chapter 12. You will learn to manage priorities and ensure you make time for the things that matter most in chapter 13. You will learn the next steps required in order to continue advancing your leadership skills in chapter 14. By going through this book, you will acquire the skills to reduce turnover, increase employee performance, and create greater levels of success for yourself and your organization.