Learning how to listen well is key to success in business and life. This title offers ½ -day; full-day, and 2-day workshops that focus on helping facilitators define the elements of effective listening - self awareness, attentiveness, paraphrasing, and empathizing. Numerous exercises, handouts, assessments, and tools are included to help users develop training programs for both individual and organizational requirements. This title comes with a companion CD-ROM containing all support materials.