Designing and Managing Programs for human services helps readers grasp the meaning and significance of measuring performance and evaluating outcomes. Hands-on and practical, the book incorporates the principles of effectiveness-based planning as it addresses the steps of designing, implementing, and evaluating a human services program at the local agency level. Meaningful examples at every stage of the process-from problem analysis and needs assessment to evaluating effectiveness and calculating costs-enhance reader understanding of how concepts are implemented in the real world. The Sixth Edition contains new examples and references, and updates based on changes to federal regulations.