Brother and sister, Drew and Ashley Hunter seem to belong to completely different families. Drew is a well-respected newspaper reporter, and Ashley is a punk teen on the wrong track. After a session with Lauren Roberts, owner of Imaginations, a makeover and image consulting service, Ashley is transformed into the beautiful and charming girl she really is. Introduced by Ashley, Lauren and Drew take an immediate romantic liking to each other. But a secret from Lauren’s past prevents her from trusting Drew with her feelings. Lauren must let go of her past if her Christmas dreams are ever to come true.