Powerful Professionals: Leveraging Your Expertise with Clients
Murray Hiebert
Powerful Professionals: Leveraging Your Expertise with Clients
Murray Hiebert
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Powerful Professionals addresses the dramatic shifts in the role of professionals working in organizations. The authors present practical, down-to-earth advice to support modern professionals’ view of themselves and their ways of working. Powerful Professionals is written for professionals, human resources professionals - all professionals whose expert services are used by clients or organizations but who do not have direct control. A ‘how-to’ book full of checklists, assessments, models, examples, worksheets, etc., it is specifically tailored to assist professionals establish more leveraged and influential roles. Powerful Professionals contains field-tested skills based on over 900 workshops worldwide in English, French, German and Spanish with over 10,000 professionals. The authors know of what they speak. They have experience working with professionals in hundreds of organizations worldwide. They have amassed a database of over 50,000 client feedback surveys on what is valued by the users of professional services - the largest survey database of its kind in the world on what clients/customers view as high performance. Professional experts are well trained in their technological fields, but generally often woefully untrained and unskilled in delivery of that expertise. This book does not teach technical skills, rather it presents the skills that transcend any brand of expertise - processes for successful delivery of professional expertise. Organizations need these skills to succeed. Professionals need these skills to enhance their own work satisfaction. The skills and models of Powerful Professionals will ensure that professionals get their expertise used and valued by organizations and clients alike.
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