A practical guide to the knowledge, principles and skills you need to improve your personal and professional interactions, build your confidence and change your life.

Learn how to flex your style of interaction to get on better with other people - how to build rapport, reduce conflict, and develop collaborative relationships with positive outcomes for everyone.

Relate more successfully to other people, both at work and at home Flex your style of interacting with others to suit the individual Increase your confidence as a communicator Develop your skills as a leader Get more out of virtual communication

This book will help anyone to be more confident in their relationships with people, both at work and outside work.

New to this edition

New chapter: this new edition contains a brand new chapter on leadership Updated and refreshed: refreshed to include new material on getting on with people digitally/when working remotely, and on communicating inclusively and tackling unconscious bias Practical tools, techniques and activities: material to help you put your learning to use right away Free online content: new online workbook for readers to download, in addition to free supplementary templates, self-assessment quiz and videos

Table of Contents

PART 1 - What's your Style? Chapter 1 Your Brain and You

Chapter 2 What are the Styles and What's Your Style? Chapter 3 Being Self-Aware - the Four Styles Chapter 4 Navigators Chapter 5 Mobilisers Chapter 6 Energisers Chapter 7 Synthesisers

PART 2 - How to recognise Styles in other people Chapter 8 Being Aware of Others Chapter 9 Living and Working with Navigators Chapter 10 Living and Working with Mobilisers Chapter 11 Living and Working with Energisers Chapter 12 Living and Working with Synthesisers

PART 3 - How to apply the Styles in your work and life Chapter 13 Strategies for Positive Influence and Impact Chapter 13 how to maximise influence when communicating virtually Chapter 14 Engaging Communication Chapter 15: Leading Others Chapter 16 Communicating Inclusively Chapter 17 Enhancing your self confidence Chapter 18 Building your Resilience and Re-energising