Service Operations Management: Improving Service Delivery

Robert Johnston,Michael Shulver,Nigel Slack,Graham Clark,Graham Clark

Service Operations Management: Improving Service Delivery
Format
Paperback
Publisher
Pearson Education Limited
Country
United Kingdom
Published
2 November 2020
Pages
640
ISBN
9781292064468

Service Operations Management: Improving Service Delivery

Robert Johnston,Michael Shulver,Nigel Slack,Graham Clark,Graham Clark

Analyse and address organisational challenges using real world examples

Service Operations Management, 5th Edition, by Robert Johnston et al. is a market-leading text on service operations management and provides a clear understanding of how service performance can be improved in organisations. This textbook applies underlying theories to the real world challenges faced by service operations managers on a daily basis, by providing a diverse range of examples and illustrations. Each chapter provides a range of tools, frameworks and techniques designed to help your students better analyse existing operations and understand ways to deal with operational challenges.

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