Get your team the training they need to improve patient satisfaction.

Changes in our nation’s healthcare system are requiring EMS practitioners to explore new ways to deliver medical care, improve patient outcomes and reduce costs. Principles of Ethics and Personal Leadership (PEPL) provides EMS and mobile healthcare (MHC) practitioners at all levels with the knowledge and skills they need to effectively interact with patients and their families, other medical personnel, co-workers, supervisors, and the community.

The course provides students with a deeper understanding of the basic principles of ethical leadership and service to patients, as well as an awareness of the leadership challenges facing today’s EMS and MHC practitioners. This course assists students in identifying their personal responsibility and accountability for ethical decision making and for the exercise of ethical servant leadership for themselves, their patients, and their profession.

Through course presentations, discussions, and learning activities, this interactive course offers essential foundational training that advances the professional development of participants.

Topics and skills covered include: ‘ Personal and professional core values ’ Ethics and decision making ‘ Duty to serve ’ Strategies for conflict resolution ‘ Ambassadorship