An experienced RN finds herself on the A[a–Aother side of the fenceA[a–A when she becomes a first-hand receiver to patient care. Not only does she feel the pain, anger and frustration as a patient, but she uses her nursing experiences and insight to teach other nurses and healthcare workers the perceptions developed as a patient and points to ponder on improving patient care delivery. Marilyn Lewis delivers this unique awareness in her storytelling, sharing personal history, family background and a sense of humor at a time when there was no reason to smile.