There is a continuous flow of books on effective leadership and management indicating we still do not fully understand them. This book considers leadership and management from the perspective of the followers and digs into the characteristics of an environment in which effective leadership and management will hopefully result. Some highlights: Effective leaders and managers are followedahow do you get people to follow? No one thinks the way you doawhat motivates you probably will not motivate others! Changeathere are only two options: get better or get worse (status quo is getting worse in sheepas clothing). Which option will you select? Effective communication is creating understanding. Because we normally misunderstand each other, assume misunderstanding until you insure understanding has taken place! Trust enables empowermentadistrust requires micromanagement! Many other insights are offered to help you become the most effective leader and manager possible.