As a career, the hospitality industry offers a dynamic, fast-paced environment with often contradictory challenges and realities. The Tips and Taps series of books has been written to address many of the daily challenges and at the same time maintain or enhance profitability. There is often little support in the hospitality industry for those that direct it and even less support for the entrepreneurs that choose to make their life and career in the food and beverage industry. Overall there are few work environments that offer such strong challenges with often so little profit. The Tips and Taps Series of books has taken shape over many years of my own work, trial and error, training, education, questioning and working with countless gracious people, many of whom have given freely and passionately to the industry they love and call their profession. I hope you can take some of these ideas to heart and run with them.