Targeting the root cause of public discontent with the quality of care given by hospitals, nursing homes, mental institutions, and home health care agencies, Nancy Fox opens fire on those aspects of the system that waste time, money, and sometimes lives. For Ms. Fox, drastic changes are needed in American health care delivery. She urges that we humanise the system by putting the patient first, a conclusion she reached by researching institutions in over forty states, Canada, and China.