Much time and money is devoted to training - but courses do not always produce the outcomes desired. As a result many training organisations need to rethink the way they plan, design, deliver and evaluate their courses. Here, Peter Taylor shows how to improve the quality of the entire training process - from initial assessments through to delivery and evaluation - by creating effective partnerships between trainers, trainees and other stakeholders. This practical guide should allow users to adapt training courses to their local conditions and create a sustainable improvement in training quality.