In Human Factors in Project Management , author Zachary Wong a noted trainer and acclaimed leader of more than 250 project teams provides a summary of people based management skills and techniques that can be applied when working in a team environment. This comprehensive resource brings together in one book new and current models in team motivation and integrates the most significant concepts in team motivation and behaviors into a single set of principles called Human Factors. Wong shows how these factors can be applied to the most challenging issues facing project managers today including: motivating a diverse workforce; facilitating team decisions; resolving interpersonal conflicts; managing difficult people; strengthening team accountability; communications; and leadership.