The structure of this programme is explained. There are two main guiding principles for the way in which the programme is organized. Firstly, the workbooks are grouped according to the Key Roles of Management. There are two core modules which focus on the personal skills required by all managers to help underwrite competence in all areas. Manage Activities describes the principles of managing the processes and activities of any organisation in its efforts to satisfy the needs of their customers. Manage Resources looks at the acquisition, control and monitoring of financial and other resources. Manage People looks at the principles of leadership, managing performance and developing people. Manage Information looks at the acquisition, storage and use of information for communication, problem solving and decision making. Together, these key roles provide a comprehensive description of the fundamental principles of management as it applies in all organisations. Secondly, the workbooks are grouped according to levels of management. The series is organised on two levels - representing different levels of management seniority and responsibility. Level 4 represents first line management. In accredited programmes this is equivalent to N/SVQ level 4, Certificate in Management or CMS. Level 5 is equivalent to middle/senior management and is accredited at N/SVQ level 5, Diploma in Management or DMS. Finally, the programme covers all of the knowledge and principles in respect of all units of competence in the MCI standards at levels 4 and level 5. These links are shown in the maps provided in the User Guide. The Programme is designed to satisfy the requirements of awarding bodies for qualifications in management at both levels. This book is written for new management standards at levels 4 and 5 (launched April 1997) and new IM Certificate and Diploma qualifications. Case studies and activities help enhance understanding. Link with workplace provided by practical activities, checklists and questionnaires are designed to enable you to check your management style.