In recent years, companies have been investing a great deal of time and money in benchmarking, a trend which looks set to continue. Highly versatile, this practice can be adapted to fit a range of demands, from measuring business performance to improving competitiveness. As more companies feel its influence, managers are increasingly eager to familiarise themselves with benchmarking systems.

Offering a step-by-step guide to implementing a benchmarking system, practical benchmarking is an ideal starting point for any manager wanting to learn more about this technique. Alerting the reader to the pitfalls as well as the benefits, this book is crammed with useful information. By first breaking down the benchmarking process into its four main systems:

-internal -competitive -non-competitive -best practice/world class

Sarah Crook address each stage in the process, including:

-preparing for benchmarking -identifying what and how to benchmark
-the practicalities of data collection and analysis -how to action improvements
-how to monitor progress

PackeD with summaries and checklists, this fully updated book includes numerous case studies to help illustrate benchmarking at work

Clear and concise, this is the ideal springboard for action for all types and sizes of organization.