Have you ever experienced that deer in the headlight look when speaking to hospital staff while you, or a loved one is in the hospital? Have you had hospital staff come and go in your room like it’s Grand Central Station … and you have no idea who is doing what, from where? Then this book is for you. Ms. James has been on both sides of the hospital bed (patient & staff) and is intimately familiar with issues that can frustrate, infuriate and make a root canal seem like a trip to the amusement park, compared to a hospital stay. This short read provides practical, actionable advice to empower patients and families with information needed, but not always provided, for informed decision-making. Written with humor and compassion, it’s easy to see how this author deftly uses her Holistic Nursing training to encourage, empower and advocate. Better communication between patients and staff, and greater education of patients about their situation is needed for improving not only patient satisfaction scores, but also for improving patient clinical outcomes.