The best book on communication skills available! Based upon the latest research, this is perhaps the greatest tool ever developed to help leaders and employer of all-levels advance the much-needed communication skills that inspires people, lower employee turnover, and builds trust. Most people think they are good communicators. However, most problems occur because someone does not know what they do not know. In fact, it takes many times the time, effort and expenses to fix the damage done by poor communication than it does to communicate properly in the first place. This workbook breaks down key concepts in plain easy-to-read and easy-to-follow lessons to help you grow your communication skills. Read the short lessons, reflect, then build your skills by doing the short writing assignments at your own convenience.

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