Office Soft Skills

Learn the unwritten rules of how to work with Americans, internationally or in the U.S. Written by a language and intercultural expert with international teaching and business experience, Office Soft Skills shows you how to make a good impression.The material is presented in a quiz format. You can show what you know, or find out what business customs you don’t know. See your scores to understand your strengths and gaps. For example, do you know: -the etiquette of a proper business introduction?-the four worst office habits and what to do about them?-the importance of participating assertively in meetings?-the best way to begin and end a business email to an American?-the value of voluntary committee work?Gaps in soft skills can prevent you from success in dealing with North American business people. Clear and useful explanations are provided in the Answer sections, written for intermediate and advanced learners of English as well as native speakers around the world.By the end of the book, you will look and feel more comfortable and self-confident in introductory business situations. You will know how to express yourself well and make a good impression at work - in person, in writing and on the phone.