Jim Allbright, ex-bobby and now easy-going window washer, innocently responds to an advert for window washing placed in the newspaper by the local council. The response is a torrent of paperwork, political correctness and a computer system doing exactly what it was told to do, but not quite what was intended. But if the system cannot be beaten, the interchange of letters can be used to have a little fun and get to know some of the people struggling behind it. There’s Sandi, who signs herself as (pp the Administrator) ; her four-year old little angel Helen; Graham, a shadowy computer programmer who definitely has too much time on his hands, and a slew of Project Managers and Senior Administrators eager to ensure standards are upheld no matter how many problems they create. Against a run of bad luck and circumstances Jim and Sandi aim to meet up one day, eventually. Hopefully. The window might even get washed. Maybe.