Engaging the Heart for People, Performance, and Profit: Seven Competencies of Compassion@Work

Compassion is known to have positive effects on one’s overall health and produces constructive outcomes when it comes to interpersonal relationships. Engaging the Heart for People, Performance, and Profit is about seven competencies that collectively have been shown to improve organizational performance up to 40% and more compared with the performance of peer and competitor organizations not implementing competencies of compassion@work. Specific organizations, namely, UPS, Humana, Brown-Forman, and Spalding University, as well as others, are cited as proof of this phenomenon. Hear from the very proponents of compassion and learn of their success.