Communicate Excellence: A Guide to Authentic, Positive, Consistent Front Desk Communication

From making a great first impression to proper communication for scheduling and handling difficult patients, [Amy Demas] shows how to dramatically improve conversion rates, build your practice, and create raving fans in the process. … Implementing her time-tested methods will help build teamwork and reap big profits for your practice! –John K. McGill, CPA, MBA, JD, President of John K. McGill & Company, McGill & Hill Group … This book is an opportunity for us to gain some insights from [Amy’s] vast experience … as a consultant who has seen the good, the bad, and the ugly in numerous orthodontic practices. Sharing her experiences with us in the form of a book is a true blessing. –Dr. Dave Paquette, Paquette Orthodontics … [Amy] has always been forward thinking and persistent in ensuring processes are the best they can be. I am excited to see Amy sharing her knowledge through this book. She truly practices what she teaches, and everyone can benefit from her understanding of customer service and communication. –Amy Schmidt, President of Ortho2