This new title is essential reading for anyone wishing to understand how IT change management can be implemented and put into practice within the workplace. It bridges the gap between best-practice training and the realities faced in real-world implementation. The roles of people involved, the challenges they will face and how to overcome those challenges are discussed in de- tail. This practical guidance focuses on business value and outcomes above process, and will ensure practi-tioners can effectively manage IT changes in the context of their organization, regardless of the frameworks chosen.